Refund and Returns Policy

Returns and Refunds Policy

At Innovative Homesi, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our Returns and Refunds Policy below for details on how to return products and request refunds.

1. Eligibility for Returns

• You may return products within 10 days from the date of delivery, If the product is damaged or you received a different product

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Proof of purchase (e.g., order number or receipt) is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including:

• Custom-made or personalized furniture. unless you received a different product

• Items that have been assembled, used, or damaged after delivery.

• Clearance or sale items (unless defective).

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at +91-9892827404 to request a return authorization.

2. Pack the item securely in its original packaging, including all accessories and documentation.

3. Include the return authorization form provided by our team.

4. Return Shipping Costs

• If the return is due to a defect, error on our part, or damaged item, we will cover the return shipping costs.

• If the return is for any other reason, the customer is responsible for return shipping costs.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7-10 business days and credited to your original payment method.

• Shipping costs are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

• If you need to exchange an item for a different size, color, or model, please contact our customer service team.

• Exchanges are subject to product availability.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at contactus@innovativehomesi.com.

• We will arrange for a replacement or refund and cover any associated shipping costs.

8. Cancellations

• If you wish to cancel an order, please contact us as soon as possible.

• Orders that have already been shipped cannot be canceled.

9. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

• Email: contactus@innovativehomesi.com

• Phone: +91-9892827404

• Address: Innovative Homes, Mumbai Pune road, Shilphata, Thane, Maharashtra – 400612

Thank you for shopping with Innovative Homesi. We value your trust and are committed to providing you with the best possible service!