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At Innovative Homesi, we stand behind the quality and craftsmanship of our products. Below are the complete warranty details.
1. Coverage Period
Limited Warranty: We offer a 5-year limited warranty from the date of purchase against manufacturing defects arising from normal use.
2.WhatisCovered
Manufacturing Defects: This includes issues such as:
Frame breakage or structural instability under normal use.
Defects in materials or workmanship (e.g., stitching, seams, or fabric flaws).
Mechanical failures in reclining or adjustable mechanisms.
Springs and Cushions: Sagging or loss of support due to manufacturing defects.
Hardware: Malfunctioning or broken hardware (e.g., screws, bolts, or hinges) provided by the manufacturer.
WhatisNotCovered
Normal Wear and Tear: Gradual wear, fading, or softening of materials over time.
Improper Use or Maintenance: Damage caused by misuse, neglect, or failure to follow care instructions.
Accidental Damage: Scratches, dents, stains, or tears caused by accidents or external factors.
Modifications or Repairs: Unauthorized repairs or alterations to the product.
Environmental Factors: Damage due to exposure to extreme temperatures, humidity, sunlight, or pests.
Commercial Use: Products used in commercial or rental settings are not covered.
4.WarrantyClaims
Eligibility: To be eligible for warranty service, you must provide proof of purchase (e.g., receipt or invoice).
Process: Contact our customer service team to report the issue. We may require photos or a description of the defect.
Resolution: If the claim is approved, we will repair, replace, or refund the product at our discretion.
5.Exclusions
This warranty is non-transferable and applies only to the original purchaser.
Warranty coverage is limited to the repair or replacement of defective parts or products. It does not cover incidental or consequential damages.
6.CareandMaintenance
To maintain your warranty coverage, follow the care instructions provided with your product. Regular cleaning and proper use are essential to ensure longevity.
7.ContactUs
For warranty claims or questions, reach out to our customer service team:
Email: contactus@innovativehomesi.com
Phone: +91-9892827404
Address: Innovative Homes, Mumbai Pune road, Shilphata, Thane, Maharashtra – 400612
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