Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact us through our contact form
• Participate in surveys or promotions
• Leave reviews or comments

This information may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through payment gateways)
• Account credentials (username and password)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed and time spent on pages
• Referring website
• Date and time of visits
• Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, arrange delivery, and communicate about your purchases
• Account Management: To create and manage your account, track orders, and maintain your wishlist
• Customer Service: To respond to your inquiries, provide customer support, and resolve issues
• Marketing Communications: To send you promotional emails, newsletters, and special offers (you can opt-out at any time)
• Personalization: To customize your shopping experience and provide product recommendations
• Website Improvement: To analyze website usage, identify trends, and improve our services
• Fraud Prevention: To detect, prevent, and address fraud, security issues, or technical problems
• Legal Compliance: To comply with legal obligations and enforce our terms and conditions
• Business Operations: To facilitate custom design consultations and order tracking

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and delivery companies
• Email marketing platforms
• Web hosting providers
• Analytics services
• Customer support platforms

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information by authorized personnel only
• Secure payment processing through trusted payment gateways

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

5.1 Access and Update

You can access and update your account information at any time by logging into your account or contacting us.

5.2 Marketing Communications

You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in our emails or by contacting us directly.

5.3 Cookies

You can control and manage cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

5.4 Data Deletion

You may request the deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or administrative purposes.

5.5 Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format.

6. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, YouTube). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to the transfer of your information to these countries.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes to this policy, we will notify you by email or through a prominent notice on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.