Shipping Policy

1. Shipping Coverage

1.1 Delivery Locations

We currently ship to the following locations within India:

• Metro Cities: Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad
• Major Cities: All major cities and tier-2 cities across India
• Other Locations: Selected pin codes in tier-3 cities and towns

To check if we deliver to your location, please enter your pin code during checkout or contact our customer service team.

1.2 Restricted Areas

We may not be able to deliver to certain remote locations, islands, or areas with limited access. If your location is not serviceable, we will notify you within 24-48 hours of placing your order and arrange for a full refund.

2. Order Processing Time

2.1 Standard Products

Orders for in-stock products are typically processed within:

• 1-2 Business Days: For products available in our warehouse
• 3-5 Business Days: For products requiring quality checks or minor assembly

Processing time begins after payment confirmation and order verification.

2.2 Custom Orders

Custom-made furniture requires additional time for manufacturing:

• 4-6 Weeks: For standard custom designs
• 6-8 Weeks: For complex custom designs or bulk orders
• 8-12 Weeks: For highly specialized or intricate custom pieces

Specific timelines will be communicated during the design consultation process. We will keep you updated on the progress of your custom order.

2.3 Pre-Order Items

Pre-order items will be shipped according to the estimated availability date mentioned on the product page. We will notify you if there are any changes to the expected delivery date.

3. Delivery Timeline

3.1 Standard Delivery

After order processing, delivery timelines are as follows:

Note: Delivery timelines are estimates and may vary based on product availability, location accessibility, weather conditions, and unforeseen circumstances.

3.2 Express Delivery

Express delivery options may be available for select products and locations at an additional cost. Please check during checkout or contact us to inquire about express delivery options.

3.3 Factors Affecting Delivery

Delivery timelines may be affected by:

• Public holidays and festival seasons
• Natural disasters or extreme weather conditions
• Political unrest or transportation strikes
• Incorrect or incomplete delivery address
• Customer unavailability during scheduled delivery
• Government restrictions or lockdowns

4. Shipping Charges

4.1 Standard Shipping Rates

Shipping charges are calculated based on:

• Product size and weight
• Delivery location and distance
• Order value
• Selected delivery option

The exact shipping cost will be displayed during checkout before you confirm your order.

4.2 Free Shipping

We offer free shipping on:

• Orders above �50,000 to metro cities
• Selected promotional campaigns
• Special festive offers

Free shipping terms and conditions may vary. Please check the product page or promotional banners for current offers.

4.3 Bulky Item Charges

Large furniture items such as sectional sofas, L-shape sofas, and U-shape sofas may incur additional handling and transportation charges due to their size and weight. These charges will be clearly displayed during checkout.

5. Delivery Process

5.1 Order Tracking

Once your order is dispatched, you will receive:

• A shipping confirmation email with tracking details
• SMS updates on delivery progress
• Tracking number to monitor your shipment

You can track your order by visiting our Order Tracking page or through your account dashboard.

5.2 Delivery Notification

Our delivery team will:

• Contact you 24-48 hours before delivery to schedule a convenient time
• Provide a 4-hour delivery window on the scheduled day
• Call you when they are 30 minutes away from your location

5.3 Delivery Attempt

Our delivery personnel will make up to 2 attempts to deliver your order:

• First Attempt: As per the scheduled delivery date
• Second Attempt: Will be rescheduled based on your availability

If both delivery attempts are unsuccessful due to customer unavailability or incorrect address, the order may be returned to our warehouse, and additional delivery charges may apply for re-delivery.

5.4 Delivery Requirements

To ensure successful delivery, please ensure:

• Someone aged 18 or above is available to receive the delivery
• Valid ID proof is available for verification
• Sufficient space for delivery vehicle access
• Clear pathway to the delivery location (stairs, elevators, doorways)
• Adequate room space for furniture placement

6. Installation and Assembly

6.1 Standard Delivery

Standard delivery includes:

• Delivery to your doorstep or preferred room (ground floor or with elevator access)
• Unpacking and basic inspection
• Removal of packaging materials

6.2 Installation Services

For products requiring assembly or installation:

• Complimentary installation is provided for select products
• Professional installation by trained technicians
• Installation time varies based on product complexity (typically 1-3 hours)
• All installation tools and hardware are provided

6.3 Additional Services

Additional services available at extra cost:

• Delivery to upper floors without elevator access
• Furniture placement in specific rooms
• Old furniture removal and disposal
• Special handling for narrow staircases or doorways

Please contact us before placing your order if you require any of these services.

7. Inspection Upon Delivery

7.1 Visual Inspection

We strongly recommend that you:

• Inspect the product thoroughly before accepting delivery
• Check for any visible damage, defects, or missing parts
• Verify that the product matches your order specifications
• Test basic functionality (for recliners, sofa beds, etc.)

7.2 Reporting Damage

If you notice any damage or defects during delivery:

• Inform the delivery personnel immediately
• Take photographs of the damaged items and packaging
• Note the damage on the delivery receipt
• Contact our customer service within 24 hours

Important: Once you sign the delivery receipt without noting any damage, it will be assumed that the product was delivered in good condition. Claims for damage reported after acceptance may not be eligible for replacement or refund.

7.3 Refusing Delivery

You have the right to refuse delivery if:

• The package is visibly damaged or tampered with
• The product is incorrect or incomplete
• The product does not match the specifications you ordered

In such cases, please inform the delivery personnel and contact us immediately. We will arrange for a replacement or issue a refund.

8. Failed or Delayed Deliveries

8.1 Delivery Delays

In case of unexpected delays, we will:

• Notify you via email or phone
• Provide updated delivery timeline
• Offer alternative solutions if significant delays occur

8.2 Order Cancellation Due to Delay

If your order is significantly delayed beyond the estimated delivery date, you may:

• Choose to wait for the delivery with a discount or compensation
• Cancel the order and receive a full refund

Please contact our customer service team to discuss available options.

8.3 Undeliverable Orders

If an order cannot be delivered due to incorrect address, customer unavailability, or location inaccessibility:

• The order will be returned to our warehouse
• Storage charges may apply after 7 days
• Re-delivery charges will be applicable
• You may choose to cancel and receive a refund (minus any applicable charges)

9. International Shipping

Currently, we do not offer international shipping. Our products are available for delivery within India only. For international orders or bulk export inquiries, please contact us at contactus@innovativehomesi.com for special arrangements.

10. Multiple Item Orders

If your order contains multiple items:

• Items may be shipped separately based on availability and warehouse location
• You will receive separate tracking information for each shipment
• Shipping charges will be calculated for the entire order, not per item
• All items will be delivered within the overall estimated timeline

11. Address Changes

To modify your delivery address:

• Contact us immediately after placing your order
• Address changes can only be accommodated before the order is dispatched
• Once dispatched, address changes may incur additional charges
• Address changes to a different city or zone may affect delivery timeline and charges

Please ensure your delivery address is correct before completing your order.

12. Contact for Shipping Queries

For any questions or concerns regarding shipping and delivery, please contact us:

13. Updates to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page with a revised "Effective Date." We encourage you to review this policy periodically.

Continued use of our services after any changes constitutes your acceptance of the updated policy.